Sometimes, despite your best efforts, things just don’t go to plan and in the logistics industry, if one part of the supply chain lets you down, the consequences can be costly.
That’s what happened to our customer Supreme Freight Services in Southampton last week. 18 pallets were booked for an 8am delivery to Luton and at the last minute they were let down by their haulier, leaving them open to a large financial penalty for non-delivery.
Desperate not to default on the delivery, Adam at Supreme Freight called Acclaim for help and we had a 40ft trailer with him for collection within the hour. Matthew Robinson, who is normally office based, but holds a Class 1 licence, took the initial call from Adam and thinking on his feet, he very quickly arranged for cover to enable him to take the truck himself. All 18 pallets were safely delivered to the site in Luton by 7am the following morning – effectively a same day pallet delivery, provided at a moment’s notice!
Mark Robinson, Managing Director at Acclaim Logistics, said: “As logistics specialists, our job is to resolve problems for our customers and this was a great example of how the team at Acclaim will go the extra mile to get the job done. We have a flexible approach and a ‘can do’ attitude to every job we undertake, so with a bit of juggling we had a driver and a suitable vehicle ready to bridge the gap where another haulier hadn’t been able to deliver. The result was 18 pallets arriving on time in Luton and a very satisfied customer.”
Adam at Supreme Freight Services said: “From start to finish Matthew and the team at Acclaim did a fantastic job. Thanks to their quick response and seamless execution, we were able to honour our commitment to our customer and avoid incurring any penalty costs or associated reputational damage. I wouldn’t hesitate to use Acclaim again and would highly recommend them. They really did get us out of a jam!”
As members of Palletways, Europe’s largest pallet delivery network, Acclaim offer next day, economy, timed and Saturday pallet deliveries for full and part-load consignments throughout the UK and Europe.